Frequently Asked Questions

Everything you need to know about your MoEa order and our sustainable footwear.

What materials are MoEa sneakers made from?

Our sneakers are crafted from innovative bio-materials derived from fruit and vegetable waste, such as apples, grapes, pineapples, and corn, combined with recycled stabilizers for durability.

How long does shipping take?

Standard shipping typically takes 3-5 business days within Europe and 7-10 business days for international orders. You will receive a tracking link as soon as your order ships.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please visit our returns portal to generate a prepaid shipping label.

Are MoEa sneakers 100% vegan?

Yes, MoEa is a PETA-Approved Vegan brand. We do not use any animal-derived components, adhesives, or dyes in our production process.

How should I clean my bio-based sneakers?

We recommend using a damp cloth with mild soap. Avoid machine washing or tumble drying, as high heat can damage the organic fibers and bio-materials.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Klarna for flexible installment payments.